Swick Technologies offers a variety of services. Whether you need a full time placement for a finite amount of time, a one-time visit to fix an emergency problem, or would like a monthly service contract where we maintain everything, Swick can help.
Together, we analyze your needs and find the right technology.
We provide multiple levels of expertise. Our management team has seen over twenty five years of technology development. Our project leaders understand a variety of technologies, and how best to integrate them. Our technical specialists have detailed knowledge in specific areas of technology. The result is a comprehensive understanding of needs, and the specific, technical means to fulfill them.
Swick Technologies provides an opportunity to partner with highly trained industry professionals. You will gain a well-balanced, talented team that prides itself on the ability to efficiently structure a proactive stable network environment. The following are examples of the services we offer:
Professional Services
On the Web
• Website Design, Implementation and Maintenance
• Search Engine Optimization (SEO)
• Web Services Programming
• Web Application Programming
MANAGED SERVERS AND DESKTOPS
We’ve developed highly efficient systems for managing both servers and desktop computers (even remote sites or home users). We can customize the system to your exact needs. Our system has the following options:
• Systems Monitoring with Alerts (down to the application level)
• Change Management and Notification
• Wide range of reports including an Executive Report with My Network Score ©
• Software pakaging and preconfiguration
• Much more
PROJECT MANAGEMENT
Providing our clients with proven solutions is what Swick offers on every project. If we are doing project work, we make it our job to give you insight into the complete project life cycle. This is accomplished through proven analysis methods. These methods produce a set of requirements, giving the client clear vision, objectives and project scope. Each requirement is tracked through the life of the project to ensure that the client gets the solutions that will be most beneficial for their business needs. A lead technical contact is assigned to each account over the life of the project to ensure continuity of vision.
Documentation through the project life cycle is crucial to a project’s success. Swick follows proven methodology in documentation management. We do not provide documentation for its own sake. Proper treatment of documentation captures the details of the project process and results to enhance both present and future management efficiency.
One of the most important and often overlooked parts of a project is the exit plan. Proper documentation and training provide an exit plan to allow our clients to maintain their systems once the project is complete. We make it a priority to help your staff become self-sufficient in managing and maintaining you systems to reduce consulting and support costs, in turn reducing the long term costs and increasing the lifetime return on investment.
NETWORK DESIGN AND INSTALLATION
Our services start with planning - but do not end there. We have the technical expertise to find the right solution and we have the project management expertise to implement and manage that solution. Our clients retain us to oversee the entire process and to provide consistency and accountability that other consultants cannot match. When we’re through, we don’t just leave our clients with support documents. We plan, manage and deliver solutions.
Network design, installation and support services facilitate the integration of various hardware and software products in a network environment. This may include site surveys and analysis, network design, wiring design and installation, off-site setup and configuration, network operating system installation, on-site staging and installation, software application installation and testing.
NETWORK AND/OR SECURITY ASSESSMENT
We’ve developed an exclusive, automated, methodology to gather data from every level within your firm - quickly, efficiently, and cost-effectively. Using tools we developed, Swick can gather the critical data needed. The data is analyzed to produce objective, accurate data for strategic planning. Comprehensive Technology Audits are conducted to provide a thorough understanding of the firm’s network infrastructure and any weaknesses requiring targeted updates.
VPN AND REMOTE ACCESS
Need to access data at your office from home or virtually anywhere securely? A Virtual Private Network may be the ideal solution.
A VPN connects remote workers to central resources, making it easier than ever to set up widely distributed global operations. VPN Technology extends geographic connectivity and boosts employee productivity; A VPN simplifies network topology, provides improved internet security and scales easily.
VPN solutions enable telecommuters to increase their productivity by eliminating time consuming commutes and by creating uninterrupted time for focused work. Broadband connections are always online and vulnerable to hacker attacks. Many VPN solutions include additional security measures, such as firewall and anti-virus checks to counteract the ever present network security threats.
NETWORK ADMINISTRATOR SUPPORT
We can provide your firm with a full or part-time network administrator. Flexible scheduling options help provide assistance when your business needs it. Or, if you firm already has internal an IT staff, Swick’s network administration experts can give your firm’s administrators additional advanced network support. We can provide a qualified IT individual on a full or part-time basis for the life-cycle of a project.
We maintain a library of technical tools and information to support all our customers. This level of support gives your staff access to our knowledge and resources over a wide range of network environments. Outsourced Engineers are available to ease unusual demand loads caused by vacations; illness and attrition.
TECHNICAL CONSULTING, INSTALLATION & SUPPORT
We seek the best solution for your needs with consideration for long-term objectives. Swick coordinates the integration of various hardware products, including installation, off-site setup and configuration, shipping and delivery, hardware upgrades, on-site installation and testing. Software installation and support are important for the successful completion of any project. Our technicians are highly skilled in completing numerous software installations across many platforms.
MAINTENANCE AND REPAIR
Our hardware maintenance and repair service provides you centralized hardware support and diagnostics. We provide warranty and post warranty service and can dispatch technicians to your location. We explain repair options and provide cost estimates for repair or replacement.
We offer preventive and scheduled maintenance based on your requirements and the manufacturer's recommendations. We can also track ongoing issues and search our comprehensive knowledge base for possible advisories and updates.
ON SITE SUPPORT SERVICES
Traditionally, outsourcing IT support has been cost prohibitive, however Swick provides new ways to customize support that fit your needs. We provide specific functions designed to supplement your existing infrastructure. There are numerous benefits to using Swick for service and support, including full-time coverage; expertise in specific areas such as Cisco, Microsoft (all forms) and Novell networks.
We are proactive; instead of reacting to network problems we prevent them. Whether you need support once a day, or once a month, on-site or off-site service — we can help. On-site service and support provides convenient, responsive service and repair of critical equipment. Off-site repair service allows carry-in repair for non-critical equipment.
We have proven success in combining a time and materials approach while utilizing a proactive service contract agreement. We incorporate both approaches to provide better service overall to our clients. While we welcome the opportunity to provide your support via a time and materials contract, there are a number of reasons to consider a contracted services innovative approach. With a Standard Baseline Support Contract in place, you will receive these additional benefits at no additional cost:
• Guaranteed hourly rates for the duration of the contract
• Four hour call back within business hours
• Capital budgeting in a proactive approach
• Virus definition updates and monitoring
• Backup configuration and monitoring
• Critical Microsoft patches (already tested In Swick labs)
• Scheduled on-site visits for basic maintenance and ad hoc questions
• No trip charge within 30 miles of Milwaukee
• Routine checks of critical systems
• Priority for emergency calls
• Contracted rates for non-scheduled visits
• Flexible scheduling options
On-call support is available every day of the week. Guaranteed response times are also available, even on weekends.
FULL TIME TECHNICAL PLACEMENTS
We have also found success in providing additional high end support for companies that may have a person on staff to handle most of the day to day technical troubleshooting, but require additional expertise. Using Swick’s services for as little as a few hours a week can provide a very cost effective solution while maintaining the benefits that face to face contact provides. Clients range from small firms with as few as five employees to large urban Universities, retailers and manufacturing businesses.