We have an opportunity where you can be instrumental in charting your own course!  Swick Technologies is expanding our staff with a senior level opportunity for a confident person with a passion for success in business.  You will be involved in setting the direction of the entire help desk and control your growth potential.

How would you like to:

• Join a growing, enthusiastic team that works to improve the stability of small business computer networks?
• Exercise your passion and persistence towards excellence?
• Work where there is plenty of opportunity for personal and career growth and advancement?

Swick Technologies needs your help to fulfill our vision to become the leading provider of Stable Business Computer Networks for businesses in the Milwaukee, Waukesha, and SE Wisconsin area.  We're looking for a motivated person who loves to help people, has well developed communication skills, excellent technology skills, and a real ability to problem solve.  Your commitment to get the job done is a plus.

Your role will involve working with customers and the support team on a day-to-day basis to resolve customer issues remotely, with some on-site account management of customers.  You will be working with a service team to implementation projects, manage day-to-day operations at customer sites, and provide line of business application support.  Think of yourself as an IT Manager for many growing companies.

If people describe you as friendly, trustworthy, optimistic, conscientious, and enthusiastic, you are what we are looking for.

If you describe yourself as a self-starter, mature, and persistent, with a methodical approach to work, we want to talk to you.

If people say you have impeccable customer service skills, you definately will be considered.

Requirements include:

• A Bachelor of Science degree in Computer Science, or in a related field with appropriate experience.
• At least 5 or more years of hands on experience managing Microsoft systems in a variety of network environments.
• Advanced experience with small and medium-sized business Microsoft core server products, such as Windows Server, and Active Directory.
  • Additional experience in Exchange Server, ISA Server, Small Business Server, or SQL Server is a big plus.
• The ability to investigate, communicate with customer, and resolve customer issues in a professional and timely manner.
• Intermediate hardware troubleshooting experience, and intermediate experience in the deployment and support of network and Line of Business applications.
• Able to work independently with minimal instruction and have excellent follow-through skills through problem resolution and documentation.
• Have a valid Wisconsin driver's license, can provide proof of insurance, and are able to use own vehicle for on-site support in the Metro Milwaukee area.

This is a full time position.  Our office is located near 76th and Bluemound in Milwaukee, WI.

Application Instructions

If this sounds like YOU - IF you are ready for a new, exciting career of stability creation-- IF you have the drive and passion to succeed - Please call us at 414-257-9266 and dial x251 when the automated attendant answers.  The system will ask you to leave a voicemail (it cannot be longer than 5 minutes, if you need more time please call back and leave a second voicemail).  Leave a voicemail with your name, phone number and the answers to these questions:

1. Why will you be successful as a Senior Technical Analyst?
2. Why are you the right person to be hired for this position?
3. What steps would you take to solve the 'Page cannot be displayed' in IE problem for a customer?